Refund policy

Returns & Refunds

We want you to love your purchase from the Essentials Lab. 

Change of Mind

Due to the personal nature of our body and skincare products, we cannot accept returns of opened or used personal care products for change of mind.

Unopened and unused products maybe returned within 14 days of delivery. Please contact us before returning any item. 

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at, theessentialslab25@gmail.com with your order details and photos where applicable. We will work with you to arrange an appropriate replacement, refund or other remedy.

Refunds
Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider 

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights or remedies under Australian Consumer Law.